2304 G Street
Omaha, NE 68107
(251) 348-4217
canimkitty2014@gmail.com
Elizabeth Constance Hope Peterson
English Teacher | Customer Service Professional | Criminal Justice & Homeland Security
Student
US Citizen– Authorized to work in the United States
Open to relocation | International experience
Professional Summary
Dedicated and adaptable professional with over 10 years of experience in English instruction,
customer service, and remote support roles. Currently completing a Bachelor’s degree in
Criminal Justice with a minor in Homeland Security and Antiterrorism at Southern New
Hampshire University. Known for strong communication skills, cultural awareness, leadership,
and the ability to work effectively with diverse populations in fast-paced environments.
Passionate about education, public service, and supporting individuals from multicultural
backgrounds.
Core Skills
English Language Instruction (ESL/TEFL/TESOL)
Customer Service & Call Center Support
Remote Work & Virtual Platforms
Cross-Cultural Communication
Confidentiality & Documentation
Problem Solving & Conflict Resolution
Data Entry & Productivity Software
Team Collaboration & Leadership
Professional Experience
English Teacher / Tutor (Online)
Preply | Remote
October 2023– Present
Provide one-on-one English instruction to international students from diverse cultural and
linguistic backgrounds
Develop customized lesson plans focused on conversational English, grammar,
pronunciation, and US cultural norms
Maintain a strong student satisfaction record, supported by positive reviews and repeat
learners
Adapt teaching methods to meet beginner through advanced learner needs
Customer Service Representative (Inbound– Remote)
Inflection CX
December 2022– September 2023
Handled inbound customer calls while maintaining strict confidentiality and
professionalism
Accurately documented call details in accordance with company policies
Assisted coworkers via internal chat by answering procedural and system-related
questions
Demonstrated reliability and adaptability in a fully remote environment
Retail Associate (Multiple Departments)
Security Officer | Securitas Pensacola, FL
May2016-May 2017
Conductroutinepatrols and monitor premises to prevent security breaches and ensure
safety compliance
Control access points by verifying identification and maintaining visitor logs in accordance with
with security protocols
Respondeffectively to incidents, emergencies, and suspicious activities using sound
judgment and de-escalation techniques

 Prepareaccurate, detailed incident reports and daily activity logs for documentation and
legal purposes
Supportenforcement of safety procedures aligned with homeland security principles and
risk mitigation strategies
Maintainavisible and professional presence to deter criminal activity and promote a secure
environment
Communicateeffectively with team members, management, and emergency services when
required
Walmart Store #1229– Pensacola, FL
December 2014– May 2016
Worked across multiple departments including unloading, toys, sporting goods,
hardware, automotive greeter, and cashier
Assisted customers with services such as key cutting, paint mixing, and fishing/hunting
licenses
Recognized for flexibility, strong work ethic, and willingness to learn new
responsibilities
Maintained excellent customer service standards in a high-volume retail setting
Customer Service Representative / Call Center Agent
West Corporation– Pensacola, FL
December 2013– June 2014
Provided sales support, billing assistance, and customer service via phone
Performed accurate data entry and documentation
Maintained an average typing speed of approximately 30 WPM
Customer Service Representative
Evergreen– Daytona Beach, FL
July 2011– July 2012
Delivered customer service and billing support
Managed data entry tasks while maintaining accuracy and professionalism
Education
Bachelor of Arts– Criminal Justice
Minor: Homeland Security & Antiterrorism
Southern New Hampshire University
October 2022– December 2025 (Expected)
GPA: 3.245
President’s List / Dean’s List (multiple terms)
Member, National Society of Leadership and Success (Inducted 2023)
Certifications
TEFLCertification– Preply (2024)
TEFLCertification– Udemy (2023)
TESOLCertification (120-hour course)-Udemy (2026)
Leadership & Communication Highlights
Extensive experience teaching and mentoring individuals from non-English-speaking
countries
Strong ability to explain complex ideas in simple, understandable terms
Recognized by students and peers for leadership, empathy, and guidance
Natural mentor with a lifelong commitment to teaching, service, and personal
development
Education (Secondary)
High School Diploma– General Studies
Atlantic High School, Port Orange, FL
1999– 2003
GPA: 3.0
Attended the Academy of Law and Government
References
Tarik Atac- English student and friend 30 years known +90 5383683734
Aziz (father of a student) 2 years known +1 9176824048
Abdedjalil (student) .25 years known +34 613233717